The Problem….
You just complete a system(s) overhaul and things don’t seem
to be going so well. Staff seems to
think things are better for them, but still, members are complaining that processes
are too hard. Finding content is too difficult,
registrations take too long etc.
You followed a traditional RFP process…what went wrong? Let’s explore the traditional RFP process,
where there may be “blind spots” in the process, and what we might do
differently to achieve different results.