Innovative Advocacy: Remote Work is Now (Raine Arndt-Couch, JD, LCSW/LCSW-C, CCM)

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Description

*Ethics Alert! This session is approved for 1 CCM Ethics CE.

The future of case management requires innovation and adaptation to the rapidly changing environment in which we live and work today. This includes the implementation and incorporation of remote work environments in order to advocate for and meet the needs of our client populations, while also being mindful of the individualized needs of the professional case manager workforce. Specifically, remote work opportunities leverage technological advancements in order to promote advocacy and continuity of care for clients, while allowing workplaces to build and maintain cohesive networks of trained and experienced staff that are flexible and unrestricted by physical location. The myriad of benefits of case management remote work environments will be discussed as well as potential obstacles case managers may encounter, including communication and ethical considerations when implementing remote work environments. Leave with key takeaways including standard work solutions to ensure that remote work opportunities are embraced without hesitation as the future of case management innovation.

Learner Outcomes

Participants will identify opportunities to promote continuity of care and advocacy for clients utilizing remote work environments, including best practice standard work to improve and maintain communication within case management teams
Participants will understand ethical principles from the CCMC Code of Professional Conduct for Case Managers Section 4: Confidentiality, Privacy, Security and Recordkeeping and will be able to apply these standards in remote work environments
Participants will identify opportunities to leverage staff leadership and expertise in remote work environments to provide clinical supervision and training for the next generation of case managers in order to meet the increasingly complex needs of patients and healthcare systems

Contributors

Raine Arndt-Couch, JD, LCSW/LCSW-C, CCM

Raine Arndt-Couch is a multi-state Licensed Clinical Social Worker (LCSW/LCSW-C) and Certified Case Manager (CCM). After relocating across the country with her active duty military spouse, Raine currently works remotely as a Behavioral Health Case Manager for Sharp Rees-Stealy Medical Centers based in San Diego, CA. In addition to her individual case management work, Raine provides clinical supervision for and brings social work program development expertise to the case management team. Raine has worked extensively as a Medical Social Work Case Manager with various patient populations in both inpatient, ambulatory, and community-based practice settings and was named Sharp Healthcare’s Social Worker of the Year in 2016. Raine is also a licensed attorney and finds this background to be highly applicable to the critical thinking and advocacy skills required in the case management profession.