Skip to main content

DLC202--Oral and Written Communications (Winter Term)

by Construction Experts, Inc.

January 17 - March 28, 2022
3.0 CEU / 30 PDH

Member $550 / Non-member $650

The course will start on the date stipulated. Once your registration is received, the instructor will be notified of your enrollment within one business day. Please order your textbook from the source noted with adequate time to allow receipt before the start of the course.

For US addresses, shipping will be by USPS and will take three to five days for delivery.

For Canadian and international addresses, shipping will also be by USPS but can take much longer. Tracking will be available.

Both oral and written communication carry a deep impact on the people you work with and the situations under which you work.

Communication is multi faceted. It includes nonverbal communication, body language, listening, inflection, and written communication. Without quality skills in each of these categories you are putting yourself and your career at risk.

This course is designed for you to become a more effective supervisor by becoming a more effective communicator. The skills you learn within the course will be put to use right away!

Here is a preview of what you can expect to get out of this course.

Learning Objectives
  • Learn about the different forms of communication
  • Understand how effective communications affect productivity.
  • Be able to effectively communicate within your company's communication system.
  • Be able to recognize and overcome barriers to communication.
  • Communicate with peers and supervisors effectively.
  • Harness the techniques of listening.
  • Apply your listening skills as a management method.
  • Control the nature and tempo of a conversation.
  • Learn to use questioning skills.
  • Learn how to use both open-ended and closed-ended questions
  • Establish a negotiation strategy through which you will be able to reach commitment and agreement
  • Communicating with difficult people
  • Learn to communicate effectively with your crew
  • Deliver better, more precise working instructions
  • Learn how to offer corrective feedback
  • Develop useful writing skills
  • Learn to lead a successful meeting
  • Understand why others have problems communicating with you
  • Understand the basic functions and procedures of electronic communications
  • Learn how to use the Internet and WWW for communications
  • Be able to develop a plan for improving communications

Class Organization
The following table lists the learning modules, the maximum value in points a student can receive within each module, and the time in which the modules must be finished. Each week you will have online class discussions (15 points) and a quiz (10 points).
Module Point Value By End of Week
0. Student Orientation 0 Before start
1. Oral and Written Communication 25 1
2. Supervisors as Effective Communicators 25 2
3. Learn To Listen 25 3
4. Carrying on conversations 25 4
5. Persuasion, negotiations and confrontation 25 5
6. Communicate with your crew 25 6
7. Put it in writing 25 7
8. Meetings that work 25 8
9. Electronic communications 25 9
10. Improving communications 25 10
Total Points 250
It is important that the student keep up with the class and not fall behind. Course modules will be made available to students on Sunday of each week. Classwork must be completed by the following Sunday. Students will not be able to work ahead of the class although reading assignments will be made available in advance. Actual dates that modules will become available will be posted in advance on the course calendar.

Student Learning Assessment (Grades) - Graded assignments will consist of one quiz for each module and participation in at least two class discussions. Each quiz will count 10 points and class discussions will count 15 points per module. Students learn more and learn better when they discuss the topic at hand. For that reason, I consider the regular weekly discussions to be even more important than the weekly quizzes.

Grades will be posted on a weekly basis. You will have full access to your grade sheet so you will be able to keep track of how you are doing at all times.

Your overall grade in the course will be determined by the total number of points you have accumulated on quizzes and assignments. The grading scale is as follows:
  • A 225 to 250 points
  • B 200 to 224 points
  • C 175 to 199 points
  • D 150 to 174 points
  • Anything less will be considered an F or an unauthorized withdrawal from the course.
You will be given more information about the grading and other course matters in the Orientation Module.
Assignments Points
10 Quizzes @ 10 pts each 100
Participation 15 pts/week 150
Total 250

Link to: STP Unit 2, Oral and Written Communications, 5th Edition.

The cost of each hard copy textbook is approximately $155 plus shipping and handling. All 200 series textbooks are available on Amazon in a Kindle edition for $50.

Allow at least 5 working days between ordering the book and receiving it by the least expensive shipping. Foreign students should allow at least 2 to 3 weeks for delivery. You can have your book delivered more quickly by paying more for the shipping.

Withdrawals and Refunds
You may withdraw from this course by sending an email to or by conventional mail requesting to be dropped from the course. Non-attendance or notifying the instructor does not constitute officially dropping or withdrawing from a course. Students who stop attending courses without officially dropping will receive a grade of U in the class. Refunds are not automatic. NO refunds are due unless the course is officially dropped within stated guidelines in the refund schedule.

Refund Schedule
  • Withdrawal received before the first day of class – total fee less a $125 cancellation fee.
  • Refund requests postmarked on or after the first day and no later than two weeks after the first day of class will be refunded 65% of the fee, after which time there is no refund.
  • Decision on withdrawals and refunds will be based on the date when the written withdrawal notice is received by AACE International. Drops done by mail are effective as of the postmark date.