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(IT-2941) Human Centered Design in Capital Program System Development

Successfully implementing a software system can be difficult. Often enough, the promise of a solution which streamlines tedious job activities and frees up staff for higher value work is elusive. Unfortunately, implementations of systems to automate your processes are often designed without one very important input… the user. Typically, select users may be interviewed and asked to provide documents and reports that are used regularly with the aim of informing the design of the new and improved system, but the designers haven’t lived a day or a week in the shoes of the end users, have they? How is the productivity of the construction industry supposed to improve without the valuable insights of the construction engineers? Human-centered design involves observing how people (team members) engage with the tools that they use to do their job. It also involves immersion of the design team into one’s job, to experience first-hand how people interact with processes and other team members. This paper will explore effective methodologies used to drive and manage the design of solutions, resulting in useful systems that solve real problems.