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(PM-2955) Utilization and Multiplier – Which to Use and Why?

Every professional services organization is faced with challenges beyond the actual performance of work. One of the most important is running the business of the enterprise. This paper will explain financial management tools used by engineering and construction management firms and highlight two different key metrics – utilization and multiplier. The paper will explain how each is calculated using income statement data. The appropriateness and relative strength of each measure is also analyzed based on type of service (i.e. construction management verses design) and type of contract (i.e. time and materials with a maximum value verses lump sum). Conclusions will describe management lessons learned from past experience and implementation tips for newer businesses, including creating measures at task and subtask levels.