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(PM-3876) Bridge Over Troubled Waters: Challenges of Mid-Stream Project Management

Level: Intermediate
TCM Section(s):
10.3. Change Management
6.2. Asset Change Management
Venue: 2022 AACE International Conference & Expo

Abstract: This paper is focused on the challenges and lessons learned from taking over the project management of a bridge replacement project after two years of construction.It outlines the work progress, the correspondence backlog, the contractor’s attitude, the owner’s approach and limitations, the process of navigating dispute resolution, and the evaluation of resulting multiple claims.The presentation discusses the situation that contributed to the breakdown of communications, the increased adversarial attitude of the contractor, and the measures taken to gain control of the project management process.Communication and timely responses to contractor requests are key to minimizing conflicts and disputes.Detailed contemporaneous project documents create an accurate record that can be used to evaluate the basis of disputes and claims.Understanding the contract documents is necessary to effectively review and analyze requests for equitable adjustments (REA) and extensions of contract time.Discussions involve illustrating the shortfalls and challenges found on the project, highlighting measures that can help avoid or mitigate escalating disputes, and the need to understand the contract as the framework for project control.