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(TCM-4139) Performing Under Pressure - Implementing TCM Principles in an Evolving Project Environment

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Level: Intermediate
TCM Section(s):
2.4. Project Control Process Map
8.1. Project Control Plan Implementation
Venue: 2023 AACE International Conference & Expo

Abstract: This paper will highlight the project controls challenges and lessons learned when a steam pipe unexpectedly failed inside a 310,000 square foot historical and functional building in Milwaukee, Wisconsin.

The building was hit by a superheated steam release during a storm in May 2020. This event cause flooding, which knocked out steam service to the buildings in the downtown Milwaukee area. Water flooded the basement and steam permeated through the HVAC system, causing damage to elevators, electrical equipment, carpeting, furniture, light fixtures, historical marble, ornate woodworking, and more. The sudden event required extensive cost tracking to support the submittal of an insurance claim. In addition to the physical damage endured, the team had to secure funding, meet an aggressive schedule to repair an essential building in a timely manner, handle supply chain issues, and keep workers safe during a global pandemic.

The project team used cost management principles, detailed cost tracking and reporting, change management, and cost forecasting to restore this historic building. The project would not have been successful without a major focus on communication, collaboration, and soft skills.

This paper and presentation will highlight the project controls challenges, successes, and lessons learned that ultimately led to implementing team process improvements.