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Communication, Coding and Collections: The Three C’s of the Profitable Practice


Having a profitable practice requires a team effort. From the first phone call, which could be from a referring office, to the appointment, patients are driven by what their insurance will pay. Your entire team – from the business team to the clinical team – will learn how to educate patients and help them understand the quality of care they will receive in your practice.
With this patient-focused rather than insurance-driven mindset, your team will be able to provide amazing customer service and ultimately provide you with a profitable practice. Discover how excellent communication, proper coding by the team and above-average collections can impact your practice’s efficiency and financial health.

Learning Objectives

  1. Identify new communication techniques to ensure patients are educated and compliant.
  2. Describe new coding and collections efficiencies.
  3. Explain the difference between a patient-focused office and an insurance-driven practice.
Cancellation Policy: Registrants will receive a full refund up until the day before the event. No refund will be given for cancellation on the day of the event.

Continuing Education Provider Approval
The American Association of Oral and Maxillofacial Surgeons is an ADA CERP Recognized Provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.

ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

The American Association of Oral and Maxillofacial Surgeons designates this activity for 1.5 continuing education credits.

AGD - Accepted Program Provider
Provider ID# 214680

The American Association of Oral and Maxillofacial Surgeons (AAOMS) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The American Association of Oral and Maxillofacial Surgeons designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit(s )™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

For AAPC credit, please contact AAOMS Coding and Reimbursement Staff at 800/822-6637.

AAOMS thanks OMSVision for its generous support of this webinar.


  • Laci Phillips

    As a founding partner at Practice Dynamics, Laci Philips combines her knowledge of dentistry with a passion for teams to deliver customized coaching, workshops and speaking events throughout the country. The experience of working in high-tech offices as well as high-end cosmetic practices has instilled in her the passion and knowledge to coach dental teams on their journey to excellence. Practice Dynamics specializes in coaching teams to reach their goals through balance-driven success using systems, teams and technology.

May 6, 2020
Wed 1:00 PM CDT

Duration 1H 30M

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