Thank you This live web event has ended. Thank you for attending. Contributors Melissa Zeier, MS, MA Melissa Zeier has been in the drug development, testing, and laboratory services industries for over 15 years. She began her career in big pharma in high throughput biomarker testing, then moved into the preclinical contract testing field specializing in chiral analyte method development for LC-MS/MS followed by auditing GLP bioanalytical studies. She applied her skills as business intelligence analyst, driving product and service development in the pre-clinical testing industry. Melissa joined Agilent in 2014 as the Presales Application Experts for Laboratory Productivity Solutions for the Americas and is now Enterprise Services Product Manager focused on Digital Lab Services. Melissa has a B.S. in chemistry with minors in cellular biology and mathematics, an M.S. in analytical chemistry, and an M.A. in applied economics.