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ACCA Service Excellence

Steve Coscia is the most widely published and quoted customer service expert in the mechanical trade industry. Thousands of residential and commercial trade professionals rely on Coscia’s instruction and more than 200 colleges teach his curriculum and textbooks. Coscia speaks frequently at ACCA conferences and his Service Savvy column is featured in ACCA NOW. Coscia has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association.