majority of oral health care providers have experienced verbal or physical
aggression from patients. Others have experienced sexual harassment from
patients. These behaviors may be instigated by problematic doctor-patient
communication as well as patient anxiety, fear or stress in the dental clinic
setting. With training, students are better prepared to identify and respond to
Join us for this free webinar where we will discuss how NYU College of Dentistry and the University of Pennsylvania School of Dental Medicine studied the prevalence of patient aggression in dental settings. They will also explore strategies to help students and faculty reduce and de-escalate patients’ hostile behavior.
Note: This webinar is based on the article “Patient aggression toward dentalstudents” from ADEA’s Journal of Dental Education as well as a forthcoming article on the prevalence of patient aggression toward dental students during the COVID pandemic.
- Recognize the prevalence of patient aggression in dental settings.
- Discuss the factors that contribute to patient aggression.
- Identify strategies to address and reduce patient aggression.
The American Dental Education Association is an ADA CERP Recognized Provider.
An evaluation form is available to participants after the conclusion of the webinar. To earn continuing education (CE) credit for participation in the webinar, the online evaluation must be completed in full by April 29, 2024. After completing the evaluation, webinar participants can print and save the CE Verification Form.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
The American Dental Education Association designates this activity for 1.0 continuing education credit.
All speakers agree that neither they nor members of their immediate family have any financial relationships with commercial entities that may be relevant to their presentation.