Dental educators strive to provide meaningful
educational experiences for students that ultimately translate into high-quality
care. To improve our skills, we regularly attend professional development
activities both at work and in our free time. We talk with our colleagues to learn
from their experiences. In short, continually improving our craft is deeply ingrained
in our culture.
Yet, occasionally we encounter problems that aren’t easy to solve, and our first attempts at resolution are not effective.
Learn to reflect and identify solutions to unsolved problems with this two-part series on effective problem-solving. In this first session, we will review the “Five Whys” and discuss how utilizing a fishbone diagram can help identify the underlying causes of any challenge.
Save the date for the follow-up webinar on Feb. 7 2019, where we’ll discuss how to address underlying problems through “systems thinking” and share approaches for conducting difficult conversations.
- Distinguish between Chris Argyris’ “single loop” and “double loop” learning regarding effective problem solving.
- Explain how root cause analysis using the “Five Whys” with a fishbone diagram can facilitate effective problem-solving.
- Use a fishbone diagram to help identify a challenge.
The American Dental Education Association is an ADA CERP Recognized Provider.
An evaluation form is available to participants after the conclusion of the live webinar. To earn continuing education (CE) credit for participation in the webinar, the online evaluation must be completed in full by Jan. 24, 2022. After completing the evaluation, webinar participants can print and save the CE Verification Form.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
The American Dental Education Association designates this activity for 0.5 continuing education credit.
All speakers agree that neither they nor members of their immediate family have any financial relationships with commercial entities that may be relevant to their presentation.