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What’s Causing This Issue? Effective Problem-Solving, Part 1


Dental educators strive to provide meaningful educational experiences for students that ultimately translate into high-quality care. To improve our skills, we regularly attend professional development activities both at work and in our free time. We talk with our colleagues to learn from their experiences. In short, continually improving our craft is deeply ingrained in our culture.

Yet, occasionally we encounter problems that aren’t easy to solve, and our first attempts at resolution are not effective.

Learn to reflect and identify solutions to unsolved problems with this two-part series on effective problem-solving. In this first session, we will review the “Five Whys” and discuss how utilizing a fishbone diagram can help identify the underlying causes of any challenge.

Save the date for the  follow-up webinar on Feb. 7 2019, where we’ll discuss how to address underlying problems through “systems thinking” and share approaches for conducting difficult conversations.

Learning Objectives:

  1. Distinguish between Chris Argyris’ “single loop” and “double loop” learning regarding effective problem solving.
  2. Explain how root cause analysis using the “Five Whys” with a fishbone diagram can facilitate effective problem-solving.
  3. Use a fishbone diagram to help identify a challenge. 
CE Information

The American Dental Education Association is an ADA CERP Recognized Provider.

An evaluation form is available to participants after the conclusion of the live webinar. To earn continuing education (CE) credit for participation in the webinar, the online evaluation must be completed in full by Jan. 24, 2022. After completing the evaluation, webinar participants can print and save the CE Verification Form.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

The American Dental Education Association designates this activity for 0.5 continuing education credit.

All speakers agree that neither they nor members of their immediate family have any financial relationships with commercial entities that may be relevant to their presentation.


  • Geralyn Crain, D.D.S., Ph.D.

    Geralyn Crain D.D.S., Ph.D., is the Assistant Dean of Innovative Faculty Development and Interprofessional Collaboration at Roseman University of Health Sciences College of Dental Medicine. She is passionate about collaborating for interprofessional person-centered, team-based practice and education. Dr. Crain obtained an advanced degree focused on organizational development and change with the purpose of helping dental schools achieve their vision and goals.

January 24, 2019
Thu 12:00 PM EST

Duration 0H 30M

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