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How Can I Address the Underlying Issue? Effective Problem-Solving, Part 2


Problem-solving: You’ve identified the root cause, so what next? The approach that we take to confront issues in our professional lives can have a significant impact on whether the problem we are addressing is successfully resolved.

Join us in this interactive webinar to discuss methods to confront issues in our professional lives as dental educators. Apply issue spotting, systems thinking and SCARF model techniques to address and resolve current issues.

Learning Objectives:

  1. Describe issue spotting and why it is important when addressing underlying causes of problems.
  2. Explain why systems thinking is an important perspective when addressing underlying issues.
  3. Apply the SCARF (Status, Certainty, Autonomy, Relatedness, Fairness) model and “related techniques to difficult conversation scenarios.
CE Information

The American Dental Education Association is an ADA CERP Recognized Provider.

An evaluation form is available to participants after the conclusion of the live webinar. To earn continuing education (CE) credit for participation in the webinar, the online evaluation must be completed in full by Feb. 7, 2022. After completing the evaluation, webinar participants can print and save the CE Verification Form.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

The American Dental Education Association designates this activity for 0.5 continuing education credit.

All speakers agree that neither they nor members of their immediate family have any financial relationships with commercial entities that may be relevant to their presentation. 


  • Geralyn Crain, D.D.S., Ph.D.

    Geralyn Crain D.D.S., Ph.D., is the Assistant Dean of Innovative Faculty Development and Interprofessional Collaboration at Roseman University of Health Sciences College of Dental Medicine. She is passionate about collaborating for interprofessional person-centered, team-based practice and education. Dr. Crain obtained an advanced degree focused on organizational development and change with the purpose of helping dental schools achieve their vision and goals.

February 7, 2019
Thu 12:00 PM EST

Duration 0H 30M

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