Certified Moving Consultant (CMC)
This self-study program covers the key aspects of the moving and storage industry sales consultancy process. In the past 35 years, over 2,000 sales professionals have...
American Moving & Storage Association
Providing professional training and certification is key to supporting AMSA’s, and our industry’s, mission of providing customers with the best in high-quality moving services. These AMSA-exclusive programs help ensure our members are not only well-qualified and knowledgeable, but also up-to-date on the latest practices, safety, technology and regulations. We offer ongoing professional training and specialized staff development, as well as certification programs for those in specialized career paths.
Courses
Certified Office & Industrial Consultant
This self-study program covers key aspects of the office and industrial sales process (costing, estimating, managing, etc.). Your $100 application fee purchases access...
Certified Packer Loader
When a member of your crew has a framed certificate and laminated card designating them as a Certified Packer Loader, that person carries a sense of pride and...
Customer Service Part 1: Handling Everyday Customer Service
Participants discover that their job is actually not their job, but rather a performance of “How to be Great Every Day” -- that they set the tone for every customer...
Customer Service Part 2: Enhance Your Communication with Customers
Participants focus on all levels of communications at work -- how to handle the angriest customer in a positive and friendly way, reduce stress and mistakes, and head...
Customer Service Part 3: Exceed Your Customer's Expectations
Participants learn what it takes to become the employee of the year and how to exceed customer and co-worker’s expectations every single time, while creating...
On-Demand Events
Military Moving 101
AMSA staff shares the basics of domestic military moves and rate filing.
Staying Legal Part 1 — Federal Regulations
This webinar shows interstate household goods movers how to work in the post antitrust environment, what pre-move paperwork is required, an explanation of the new...
Seven Easy Things to Maximize your Fleet Management
Seemingly innocent slippage can reduce profits, hurt morale and end up costing you more than a tank of fuel. Manage your fleet and minimize expenses using seven easy...
Secrets & Strategies to Maximize Free Publicity
Publicity can be powerful and quite valuable. Master the tricks to attracting the media and generate thousands of dollars in free exposure for your business or...
Employee & Background Screening, Process & Policy
This webinar will broaden your understanding of best practices for screening all employees; inform you about local, state, and federal government requirements; and...