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Webinar-Creating Good Customer Service (CEUs=2)

Course Description:
In this webinar  Beth Bowers CPDT-KA,  owner of Power To The PawZ Pet Services & Education will give you guidance in creating good customer service to creating client retention and referrals. 
-Evaluate your current client base
 1.Identify your "Ideal client" and what it is that you appreciate about them 
-Discover your Training Truth!

1.Your strengths / weaknesses
2. What do you enjoy the most   
3.Discover what is and what isn't working in your business 
-Understand and apply your clients top reinforces and punishers
-Learn the top request of Dog Training Clients nationwide
-Learn how to save a client (and your reputation) after a mistake
-Identify how you can stand 

Instructor: 
Beth Bowers, CMPTI, CPPS, CCCFT, CPDT-KA, is a nationally recognized speaker who is based in Dallas, Texas with her CPR demo dog extraordinaire, Potato the Pitbull. She is a Pet Tech Certified Master Pet CPR and First Aid Instructor and a Certified Canine Colors coach and facilitator. She owns and operates Power To The PawZ Pet Services and Education, LLC. As a master instructor for Pet Tech, Beth travels the country holding instructor training so pet care professionals can empower and educate people in their areas to know what to do in an emergency with either their pets or pets in their care. Beth has now worked in the animal industry for more than 20 years and was a veterinary nurse in both day practices and emergency clinics for more than 11 of those years. She spent the remainder of that time managing multiple daycare and boarding facilities and starting and running her own businesses.

CEUs
CCPDT, IAABC, IACP, KPA, ABCDT-L2

Note once a webinar is purchased there is no refund and webinars expire days after purchase date. Webinars expire 90 days after purchase date.