Viktor Frankl said, “Everything can be taken from a person but one thing: to choose one's attitude in any given set of circumstances, to choose one's own way.” We enter the professional workforce armed with the know-how to provide care for individuals. But all too often, we lack the skills to manage our emotions in the heat of the challenging problems we face every single day. We get hijacked by our emotions, lose our center, and end up compromising opportunities to do our very best work. As healthcare professionals, our ability to handle our emotions and the emotions of others helps us develop more fulfilling relationships with our patients, coworkers, and families.
Becoming an exceptional physical therapist requires far more than factual knowledge. It requires self-knowledge and emotional mastery. During this course training, you will learn how to recognize and manage emotions within yourself and others. You will learn simple strategies to handle your emotions even in highly charged situations and emotional confrontations.
Session Outline/Agenda:
What is Emotional Intelligence (EQ)?
● Why is EQ important in the workplace?
● The Four Quadrants of EQ
Module 1: Self Awareness
● Self-Awareness Strategies
● Buttons and Triggers
Module 2: Self-Management
● Triad – changing our emotional state
● The Gratitude Triangle
● Self-Management Strategies
Module 3: Social Awareness
● Connection & Listening
● Social Awareness Strategies
Module 4: Relational Awareness
● Building Rapport
● Handling Conflict: Clarity Conversation
● Relationship Management Strategies
Questions/Answers
- Describe emotional intelligence and the role it plays in the workplace.
- Explain the 4 components of emotional intelligence and how each of them impacts your ability to positively handle your emotions.
- Describe the gratitude triangle and be able to implement at least one gratitude strategy.
- Describe the importance of a clarity conversation and be able to perform with a colleague.
- Demonstrate how to build rapport with patients, coworkers, and other team members.
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