Happiness in Your Business: Defining Your Core Culture Presentation: Hank Yacek (CEO, Point of Impact Group), 11 min 57 sec
Customer Service Excellence: Going Beyond "Good" Presentation: Hank Yacek (CEO, Point of Impact Group), 14 min 42 sec
Customer Service Excellence: Cycles of Service & the Lifetime Value of a Customer Presentation: 5 min 9 sec
Profits: Are Your Services Profitable? Presentation: Hank Yacek (CEO, Point of Impact Group), 6 min 35 sec
Selling Skills: Enhancing Your Skills Presentation: Hank Yacek (CEO, Point of Impact Group), 14 min 55 sec
Selling Skills: Price Sensitive Customers Presentation: Hank Yacek (CEO, Point of Impact Group), 2 min 30 sec
Bonus Content: Product Knowledge Management Presentation: Hank Yacek (CEO, Point of Impact Group), 25 min 4 sec
Business Operations Excellence: Wrap-Up Presentation: Hank Yacek (CEO, Point of Impact Group), 0 min 47 sec