Now that you've been dealing with the impacts of COVID-19 for several months, how will you plan for the next crisis? And, what could you have done better as this current crisis unfolded? There actually is a methodology to plan for and respond to crisis. Now is the time to put it into practice, for both the current crisis as well as future ones. We will discuss business continuity vs. disaster recovery, the phases of crisis management – awareness, mitigation, preparation, response, & recovery - and what you need to do just as soon as this session is over.