Thank you This live web event has ended. Thank you for attending. Contributors Scott Brody, CAE, IOM Scott is the Senior Manager of Professional Resources at the Appraisal Institute (AI). In this role, Scott oversees chapter and customer relations. He also manages AI’s member benefits programs and serves as liaison to AI’s charitable foundation and various committees. Scott has more than 20 years of association experience in Washington, DC and Chicago, and has been with the Appraisal Institute since 2015. Abigail Solazzo Abigail has been in the association industry for over 10 years. She started her career in meetings and events and eventually shifted to chapter relations, which she currently oversees at the Association of Nutrition and Foodservice Professionals (ANFP). She is the conduit between 45 chapters and the National organization. She works closely with volunteers on a daily basis as well as provides guidance and support in all other areas chapter related. She graduated from Roosevelt University with a Bachelor of Science in Hospitality & Tourism Management in 2005. She lives in the Western suburbs with her husband and two sons. Kim Ellison, MNM, CAE Kim Ellison has over 12 years of experience with association chapter and board volunteers and currently works in governance at American Society of Anesthesiologists. To support her dedication to the association community, she earned her CAE and a master’s degree in nonprofit management from DePaul University in the last five years. In her free time, Kim serves as a board member in her condo owners’ association and likes exploring different forest preserves with her German Shepard-mix. Elizabeth DeWolfe, CAE Elizabeth DeWolfe, CAE, is the Membership Manager at the American College of Occupational and Environmental Medicine. With more than 10 years of non-profit and association management experience, she has a concentrated focus on member engagement and ensuring regional affiliates have the resources they need to succeed. An advocate for professional development, Elizabeth is resourceful at finding unique solutions to tough situations.