Thank you This live web event has ended. Thank you for attending. Contributors Carol Pape Carol Pape, CAE, is the Executive Director for the Academy of Breastfeeding Medicine and the International Transplant Nurses Society, which are clients of the Association Management Center (AMC) in Chicago. Before joining AMC, Carol held various roles at the Association of Professional Chaplains for the past 15 years, most recently serving as its Chief Operating Officer. In addition, she was the Vice President of Programs for the Northwest Suburban Association of Commerce and Industry and President of the Palatine Chamber of Commerce. She received her Bachelor of Science in Community Health Education from Indiana University and is a graduate of the Institute for Organization Management, earning her Certified Association Executive credential in 2013. Carol was the recipient of the 2016-2017 John C. Thiel Distinguished Service Award given by Association Forum. She served on the board of directors of Association Forum from 2017-2021, as well as the Forum’s CAE Working Group and chair of the Awards and Recognition Committee. A lifelong volunteer, Carol has served in many capacities at her church, the PTAs at her children’s schools, and on the boards for a local women’s counseling center and school education foundations. Sharon Kneebone, FASAE, CAE Sharon Kneebone, FASAE, CAE, is executive director for the National Society for Histotechnology, Ellicott City, MD. A frequent thought leader sharing her association management experience with peers, she authored Defining the Culture Through Policy in the Professional Practices in Association Management 4th Ed. She authored a chapter for the Component Relations Handbook, 2nd Ed. Sharon has served on the ASAE Component Relations Section Council, the CAE Commission and is a past chair of the ASAE Foundation Research Committee. When not busy with NSH or sharing her passion for association management, she can be found hiking the Patapsco Valley with her foster-fail pup, Quinn! Laura R. Caputo, Esq The two words most often used to describe Laura R. Caputo are “resourceful” and “motivational.” If there is a problem to solve or a team member that could use extra support to get a tough project completed, Laura will be there to figure things out and push them to the finish line. Laura R. Caputo, Esq., is Chief of Staff to the CEO at the Turnaround Management Association, an association serving professionals in the corporate restructuring and turnaround industry. As Chief of Staff, Laura is an integral resource for the Chief Executive and Senior Team in execution of TMA’s strategic initiatives, developing processes to drive efficiency, enhance the experience of TMA’s volunteer leadership, and support the growth of the organization’s international membership. After a decade in private practice, Laura brought her problem-solving and critical thinking experience to the association world. Most recently, Association Forum selected Laura as a 2020 Forty Under 40 award recipient and invited her to participate in its inaugural Latinx Advisory Group. Laura is Chair of the #2 Executives/COOs SIG at Association Forum, and a member of the Roundtable Taskforce at the Florida Society of Association Executives, and the Technology Committee at CARE, a financial education nonprofit.