completed a system(s) overhaul and things don’t seem to be going so well.
Staff seem to think things are better for them, but still members are
complaining that processes are too hard, finding content is too difficult,
registrations take too long, etc. You followed a traditional RFP process….what
went wrong? In this session, we will examine the traditional RFP
process, where there may be “blind spots” in the process, and what we might do
differently to achieve different results.