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Frequently Asked Questions (FAQ)

General Information 

  1. How do I create a profile?
    Go to the ATIA Learning Center homepage and click 'Sign Up'.
    Complete the Sign Up form with all of your information, including full name and email address. If you are an ASHA member and want to obtain ASHA CEUs, please include your ASHA membership number in your profile.
    Confirm your email address, then log into the Learning Center from your preferred device. If you're unable to log in, please contact
    LearningCenter@atia.org.
    Once you have logged in, click on your name in the top right corner, and check that all information in your profile is correct.
    Your account is now active, so start viewing the Learning Catalog and looking at courses!
  2. What form of payments are accepted?
    Online registration for individual courses requires a credit card. We accept VISA, MasterCard, and American Express. Please note: we are not able to accept Purchase Orders for individual course purchases.
   3. Support questions / Feedback / Complaints?  
       Please use the blue Help button for any support questions you may have on the ATIA Learning Center LMS platform. Please send any feedback or complaint to: LearningCenter@atia.org.

Courses

  1. How do I sign up for a course?
    Browse the Learning Catalog for a complete list of available live and recorded online courses. You can filter courses in the catalog by CEU type, experience level, ATIA strand, and target audience/profession. 
    To learn more about a course, click on its listing in the catalog. Read about the course description, learning objectives, speaker bios, and available CEUs.
    Add the course to your cart, then click on your cart to purchase and check out. Please note: you will be charged for any and all unpurchased courses in your cart, so make sure your cart is updated before completing the purchase process.
    Complete the purchase process. (Tip: save your payment information to your account for easier checkout next time).

  2. Are courses accessible?
    All online courses conducted by ATIA are accessible and include closed captioning. Live courses are hosted on the Zoom Webinar platform. For details on Zoom, including links to test device compatibility, go to Zoom Help Center. By participating in a live online course, you agree that your communications may be monitored or recorded at any time during the course.

  3. How do I access course handouts?
    All handouts will be available within the Resources tab of the course's presentation description. For live events, the handouts will be available within 48 hours of the event. All online courses provide access to a PDF handout of the presentation. Handouts are typically a complete set of the slides to be used during the online course. These handouts are for registered course attendees and should not be shared or distributed. If utilizing a screen reader, attendees may choose to follow along with the handout. If you need additional accessibility services, please contact us at least 48 hours in advance at LearningCenter@atia.org.

  4. What are the fees for online courses?
    60-minute courses are $45 USD and 90-minute online courses are $55 USD. These fees include a Certificate of Completion upon completion of the Feedback Survey as well as any CEU certificates available upon completion of the CEU assessment(s). Scroll down to the CEU section below to learn more about obtaining CEUs for courses. Please note that fees for live online courses do not include access to the recorded online course.

  5. Do I get access to the recording of a live course?
    Purchasing the live online course does not provide you with access to the recorded online course. A recorded online course must be purchased separately. Please note that following a live online course, the recorded course may take up to 48 hours to appear in the  Learning Catalog. While ATIA attempts to record all live online courses, occasionally technical issues prevent the course from being recorded. As a result, we cannot guarantee that a recording will be made for every live event.

  6. How long to I have access to a recorded online course? 
    Access to recorded online courses will expire 45 days after purchase. Attendees will no longer have access to the course videos or CEU assessment after this time. Upon expiration, you will have the option to repurchase. Attendees are notified via email 7 days and 1 day prior to expiration, respectively.

  7. What is the cancellation policy?
    If a course is cancelled at the discretion of ATIA, all registration fees will be refunded. Unfortunately, we cannot provide a refund for cancellation by an attendee. Please note: access to the recording of a live course is not included in the registration fee for the live course.

  8. What if I miss a live online course that I was registered for?
    Contact ATIA at LearningCenter@atia.org within 24 hours of the missed online course.

  9. I am having technical issues accessing my online course. How can I troubleshoot?
    For live courses: On the day of the online course, you can connect up to 30 minutes prior to the start of the broadcast. We recommend you log on at least 10 minutes prior. Visit the Zoom Help Center page for troubleshooting options.
    For recorded courses: All recorded sessions are hosted inside ATIA Learning Center. If you have any issues accessing recorded courses that you have purchased, please contact LearningCenter@atia.org.

Subscriptions

  1. For full Learning Center Subscription information, please visit the website here.

    • How do I purchase a Learning Center subscription?
      To purchase a subscription for 15 to 200 seats, complete the online form. To order more than 200 seats, email us at LearningCenter@atia.org. Payment must be made by credit card, check or purchase order. An access code will be provided to activate the subscription. Please note, for payment by Purchase Order, the activation of an access code is considered equivalent to provision of service. An invoice for payment of a Purchase Order will be sent on activation of the access code.

    • What is my code?
      To confirm your code, email us at LearningCenter@atia.org.

    • How do I register for a course using my code?
      Browse the Learning Catalog for a complete list of available live and recorded courses. You can filter courses in the catalog by CEU type, experience level, ATIA strand, and target audience/profession.
      To learn more about a course, click on its listing in the catalog. Read about the course description, learning objectives, speaker bios, and available CEUs.
      Add the course to your cart, then click on your cart to purchase and check out.
      Once in the cart, enter your subscription code in the promo code box and click apply. This will bring your balance to $0.00.
      Complete the purchase process. 

    • What do I do if I need more course seats?
      If you have used all of the seats in your subscription package and would like to purchase additional seats, complete a  new online form.

    • How do I add an alternate contact?
      If you wish to have an alternate contact copied on your Learning Center Annual Subscription communications, please contact LearningCenter@atia.org and provide the following details: Full Name, Title, Organization, Email, and Telephone Number.

    • I am not receiving my monthly reports. What should I do?
      Email us at LearningCenter@atia.org.

    • Can I cancel my subscription?
      Yes, but once a subscription has been purchased, refunds are not allowed. 

    • I have not used all of my seats and my expiration date is approaching. What should I do?
      Up to 50% of unused online course registrations (seats) at the end of a subscription period may be rolled over to a new annual subscription at the same level or higher. Any unused registrations (seats) at the end of a subscription period cannot be refunded or credited if the subscription is not renewed.

    • I was not able to attend an online course that I registered for, what should I do?
      Contact ATIA at  LearningCenter@atia.org within 24 hours of the missed live online course. Unfortunately, if a participant does not attend a live online course for which they registered, we cannot provide a credit or refund for cancellations made by the registrant.

    • ATIA cancelled a course that I registered for. What happens now?
      If a live online course is cancelled at the discretion of ATIA, any registrations applied against your subscription will be credited back to you. You will not lose any seats for online courses cancelled by ATIA.

Continuing Education Credit Program

  1. What CEU types are available?
    ATIA is a CE Provider for the following CEUs: IACET (International Accreditors for Continuing Education and Training); ASHA (American Speech-Language-Hearing Association); AOTA (American Occupational Therapy Association); ACVREP (Academy for Certification of Vision Rehabilitation & Education Professionals). In addition, ATIA is an approved provider with the Commission on Rehabilitation Counselor Certification for Certified Rehabilitation Counselor (CRC) CEUs for selected sessions.

    Not all education sessions offered qualify for all CEUs. Please check the individual course description in for the CEUs available for that course.

    For full information on ATIA CEUs or if you have any questions regarding CEUs, please visit the ATIA Learning Center CEU webpage or contact ceus@atia.org.

  2. How do I obtain my CEUs?
    CEUs can only be claimed once you have attended a live session or viewed a recorded session. Once viewed, you will be prompted to complete a feedback survey of the session. Upon completion of the feedback survey, a certificate of completion will automatically generate. You will then have access to the CEU Assessment & Certificates section. Select the CEU assessment you would like to claim CEUs for. Once you complete the assessment for the IACET, AOTA, ACVREP, and/or CRC CEUs you will be able to download your certificate. All CEU certificates that you earn are stored in your learner profile.

    If you are claiming ASHA CEUs, upon completion of the ASHA CEU assessment, a certificate of completion will generate for you. ATIA will submit all responses to ASHA within the time frame allotted by ASHA. Please be sure to update your profile with your ASHA ID number for the ASHA review and approval process. ASHA will post ASHA CEUs to your profile on the ASHA CE Registry within 4-6 weeks.

    For more information on CEUs for ATIA online courses, email  ceus@atia.org.