Skip to main content

CR-LDR-27: The SETT Conversation: When, Who, What and How

For more than a quarter of a century, the SETT Framework has been a go-to concerns identification and solution-seeking model that has been used in many places across the USA and in other parts of the world. While there have been many opportunities to learn about SETT Framework and its use, this one is new! It is devoted to an essential part of the SETT Framework that is often misunderstood in the field – the collaborative conversation that serves as the primary way for collaborative decision-makers (individuals with disabilities, families, educators and service providers) build shared knowledge about what they know and what they still need to know to make effective decisions about assistive technology tools, needed supports and services and for many other purposes. Come explore “The Conversation” – when it takes place, who participates, what is shared and how the tone is moderated, what happens next and more.

Content Disclosure: Please note that this session is focused on SETT Framework, and there will be limited or no information provided about similar products or services.

Learning Objectives

  • First Learning Objective: Identify four participants who are essential to an effective SETT Conversation
  • Second Learning Objective: Demonstrate two ways that the tone of the conversation encourages or discourages participation
  • Third Learning Objective: Discuss four outcomes of the SETT Conversation

Target Audience
AT Specialists; Caregivers; Communication Specialist; Consumers/Individuals with Disabilities; Consultants/Trainers; Educators; Faculty/Instructors - Higher Education; Family Members; Paraprofessionals; Physical Therapists; Rehab Therapists; Speech-Language Pathologists; Special Education Educators; Teachers of the Visually Impaired; Transition Coordinator; Visual Impairment Specialists

Experience Level

Content Area
Professional Area

ATIA 2020 Conference Recording
This course was given at the ATIA 2020 Conference on Friday, January 31, 2020 2:20 PM - 3:20 PM

Continuing Education Credits
For Satisfactory Completion and Continuing Education information, please visit: ATIA Online Education CEUs

Start date of ASHA CEUs offering: 4/1/2020
Type: ASHA
Number of ASHA CEU Hours: 1.0 Number of ASHA CEUs: 0.1

This course is offered for 0.1 ASHA CEUs (Intermediate level, Professional area).

This course is offered for the following CE Provider Credits:
For: 0.1 CEU Units.


Joy Zabala
CAST and the National AEM Center
Joy Smiley Zabala, Ed.D. is the Director of Technical Assistance at CAST. She is the developer of the SETT Framework (, a founder of QIAT ( and the facilitator of the QIAT List. She is a strong supporter of Universal Design for Learning, accessible materials and accessible and assistive technologies as complementary supports for the participation and achievement of all students across the lifespan.

Relevant Financial Relationship: Yes
I am a salaried part-time employee of CAST.
I am the Education Program Chair of the ATIA Conference for which I receive an honorarium, complementary registration and some housing related to the conference.
I am a co-author of the Quality Indicators for Assistive Technology Services book for which I receive 1/12 of the royalties produced by book sales.
I am the developer of the SETT Framework and receive honoraria for speaking engagements on that topic.
Relevant Non-Financial Relationship: Yes
I am a founder of QIAT, and the facilitator of the QIAT List. I am a former president of the Technology and Media division of CEC (currently named ISET)