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VHT070203: Creative Solutions for Complex Accommodation Needs


Do you ever find yourself puzzled by the gray areas of the ADA? How can you balance competing needs while providing effective accommodations? For example, what if a new hire is allergic to the CEO’s service animal? What if an employee wants to use a phone app to manage her medical condition, but phones are restricted in your building? What if your employee needs new hearing aids to access your upgraded phone system? This in depth discussion of perplexing real life accommodation scenarios will provide practical insights to apply in a variety of settings.

Learning Objectives

First Learning Objective: Identify and apply JAN’s 6 Step Sample Interactive Process
Second Learning Objective: Discuss five real life workplace accommodations that have been implemented to harness the potential of employees with complex accommodation needs.
Third Learning Objective: Participate in guided demonstration of JAN’s A-Z Lists at and use it to identify three accommodation ideas.

Primary Strand

Vision and Hearing Technologies

Secondary Strand

Transition and Workplace Accessibility

Target Audience

  • Accessibility Professional
  • ADA Coordinator
  • Administrators
  • AT Specialists
  • Consumers/Individuals with Disabilities
  • Consultants/Trainers
  • Disability Services
  • Faculty/Instructors - Higher Education
  • Government/Non-Profit Agencies
  • Occupational Therapists
  • Physical Therapists
  • Rehab Therapists
  • Speech-Language Pathologists
  • Transition Coordinator
  • Vocational Rehabilitation

Experience Level


Primary Life Cycle Addressed

Higher Education; Adult/Senior

Content Area

Professional Area

Course Schedule

This course was included in the ATIA 2021: AT Connected virtual event education program.

Continuing Education Credits

For Satisfactory Completion and Continuing Education information, please visit: ATIA Online Education CEUs

This course is offered for the following CE Provider Credits:

For: 0.10 CEU Units or 1.0 CEU Hours.

Please refer to the CRC Vision and Hearing Technology Series page for further information on how to submit your CRC CEUs for this course to CRCC.


Lisa Mathess

Job Accommodation Network, JAN Lead Consultant


Lisa joined the motor team as a consultant February 2011. Lisa provides one-on-one guidance on workplace accommodations and the Americans with Disabilities Act (ADA). She assists employees and employers with understanding their rights and responsibilities under the ADA and in identifying accommodation solutions for employees with motor impairments. Lisa also presents on the ADA and accommodation issues at various national conferences and provides specialized trainings to JAN audiences and advocacy groups.

Lisa graduated from West Virginia University with a bachelor’s degree in Business and a Master’s of Arts in Communication Studies.

In 2014 she completed the Assistive Technology Applications Certificate Program (ATACP). In 2015, Lisa became a SHRM Certified Professional (SHRM-CP) and continues to maintain her credentials.

Relevant Financial Relationship: Yes
Salary from employment.

Relevant Non-Financial Relationship: No

Teresa Goddard

Job Accommodation Network (JAN), JAN Lead Consultant


Teresa joined the JAN staff as a Program Assistant in March 2008 and joined the Motor Team as a Consultant in August 2008. As she has now transitioned to JAN’s sensory team, Teresa fields questions from employees and employers regarding their rights and responsibilities under the Americans with Disabilities Act (ADA) and assists in identifying accommodation solutions for employees with sensory impairments.

Teresa’s professional experience includes work as an Educational Speech-Language Pathologist and as an EFL instructor in Aichi Prefecture, Japan where in addition to classroom teaching, she led continuing education workshops on collaborative instructional techniques and cross- cultural understanding.

Teresa holds a bachelors degree in Speech Pathology and Audiology and a masters degree in Speech Pathology from West Virginia University’s College of Human Resources and Education. She has earned 45 hours above the masters’ level with elective course work in augmentative and alternative communication, behavior disorders, and reading. Teresa’s research interests include assistive technology and cross-cultural perspectives on disability services.

Relevant Financial Relationship: Yes
I salary from JAN-WVU. I receive a registration as a Strand Advisor for ATIA.

Relevant Non-Financial Relationship: Yes
I use assistive technology including an ergonomic keyboard and mouse and speech recognition software for my own hidden disability. Several of my family members also use various types of homemade and purchased assistive technologies.