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AAC010201: Reflective Coaching Strategies Resulting in Increased Carryover During Pandemic


This session will look at the use of a coaching model embedded with reflective practices during the pandemic for AAC intervention. Adult learners’ attitude, knowledge and skill sets are often not acknowledged with traditional training. A review of best practices for adult learners, coaching techniques, and reflective practices will be integrated into a fresh approach to AAC implementation. Take back ready to use strategies, seeing these interactions through a new lens.

Session Content Disclosure:  This session will focus on a coaching model to facilitate AAC user implementation. 

Learning Objectives

First Learning Objective: Compare training and coaching, giving one example of when each would be most appropriate.
Second Learning Objective: Identify three reflective strategies to utilize during coaching
Third Learning Objective: Describe one or more ways that telehealth lends itself to reflective coaching increasing the opportunity for carryover.

Primary Strand

Augmentative and Alternative Communication

Secondary Strand

Augmentative and Alternative Communication

Target Audience

  • Caregivers
  • Communication Specialist
  • Consumers/Individuals with Disabilities
  • Consultants/Trainers
  • Educators
  • Faculty/Instructors - Higher Education
  • Family Members
  • Occupational Therapists
  • Paraprofessionals
  • Speech-Language Pathologists
  • Special Education Educators

Experience Level


Primary Life Cycle Addressed


Content Area

Professional Area

Course Schedule

This course was included in the ATIA 2021: AT Connected virtual event education program.

Continuing Education Credits

For Satisfactory Completion and Continuing Education information, please visit: ATIA Online Education CEUs

ASHA CE Information:
Recorded Session
Start date of ASHA CEUs offering: March 1, 2021

ASHA Continuing Education Approved Provider
This course is offered for 0.1 ASHA CEUs. (Intermediate level, Professional area.)

This course is also offered for the following CE Provider Credits:
For: 0.10 CEU Units or 1.0 CEU Hours.

Please refer to the CRC Augmentative and Alternative Communication Series page for further information on how to submit your CRC CEUs for this course to CRCC.


Heidi Hosick Joyce, MS CCC-A/SLP

Team Autism Memphis, Clinical Director


Heidi Hosick, MS CCC-A/SLP is a speech language pathologist and audiologist with over 30 years experience practicing in the field of developmental disabilities. She received her undergraduate and graduate degrees from Bowling Green State University in Ohio. She is the Founder and CEO of Independent Therapy Network LLC providing PT, OT, SLP, AT, and RD services to individuals in their home and community as well as Director of Team Autism Memphis, a specialty practice with an emphasis on sensory processing disorders, feeding, AAC and ASD.

Heidi has presented at National and Regional speech language conferences, school district learning days, State Educational Conferences, parent support groups and State provider forums on the topics of Augmentative and Alternative Communication (AAC), increasing communication opportunities in the classroom and home environments, fostering an environment for functional language in developmentally delayed individuals and "Say More Talk Less", an approach to engage individuals with autism.

She has worked and consulted across the spectrum of ages and environments including preschool, public school, outpatient clinics, community homes, residential institutions and day and employment settings. Heidi has specialized in coaching and training parents, direct support staff, teachers and direct care workers to maximize skilled interventions provided in her practices. Her treatment emphasis is always on the whole child and family incorporating her specialty training in LAMP, Pediatric Autism Communication Therapy (PACT), SPD Proficiency Level 1, PROMPT, Hanen, IM, and DIR/Floortime approaches.

Relevant Financial Relationship: Yes
Salary from employment.

Relevant Non-Financial Relationship: No