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VE-VHT-18: Opening Up the Lines of Communication: Hearing Loss Technology and Strategies


Communication is a two-way street and we all have the opportunity to learn about the technology solutions that pave the way for improved communication. Individuals who are Deaf or hard of hearing encounter a wide range of situations that impact communication including new and ongoing barriers related to the pandemic. Join us to learn about all the latest solutions and strategies for hearing loss access.

Learning Objectives

First Learning Objective: Describe and demonstrate three technology advances with hearing aids.
Second Learning Objective: Describe and demonstrate at least one accessibility solution for each of the following: school, work, home, and community access.
Third Learning Objective: Describe and demonstrate three apps that create access for hearing loss on mobile technology devices.

Primary Strand

Vision & Hearing Technologies

Secondary Strand

Secondary same as primary

Target Audience

  • Accessibility Professional
  • ADA Coordinator
  • AT Specialists
  • Alternative Media Specialist
  • Communication Specialist
  • Consumers/Individuals with Disabilities
  • Disability Services
  • Educators
  • Faculty/Instructors - Higher Education
  • Family Members
  • Government/Non-Profit Agencies
  • Paraprofessionals
  • Speech-Language Pathologists
  • Special Education Educators
  • Teachers of the Deaf/Hard of Hearing
  • Transition Coordinator
  • Vocational Rehabilitation

Experience Level


Primary Life Cycle Addressed


Session Delivery Format

In-person presentation with recording

Course Schedule

This course was given at the ATIA 2022 Conference on Thursday, Jan 27: 9:45 AM - 10:45 AM (EST)

Continuing Education Credits

For Satisfactory Completion and Continuing Education information, please visit: ATIA Learning Center CEUs

ASHA CE Information:
Recorded Session
Start date of ASHA CEUs offering: June 15, 2022
ASHA CE Approved Provider. ATIA. Introductory Level. 0.10 ASHA CEUs

This course is also offered for the following CE Provider Credits:
For: 0.10 CEU Units or 1.0 CEU Hours.

As this course was included in the ATIA 2022 Virtual Event series, please refer to the ATIA Learning Center CEUs page for further information on how to submit your CRC CEUs for this course to CRCC.


Laura Plummer, MA, CRC, ATP

Wisconsin Department of Health Services, Assistive Technology Program Coordinator


Laura Plummer, MA, CRC, ATP is the Assistive Technology Program Coordinator for the Wisconsin Department of Health Services. In this position she oversees Wistech, Wisconsin's Assistive Technology Act program, the iCanConnect program, and collaborates with program partners to ensure comprehensive AT programs are available for individuals with disabilities. Ms. Plummer's experience includes conducting assistive technology assessments in the areas of hearing loss, vision loss, and communication. She provides technical assistance to stakeholders, connects consumers to programs and resources and conducts trainings on assistive technology at the local, statewide, and national levels. Ms. Plummer has both Bachelors and Masters Degrees in Deafness Rehabilitation Counseling and she takes an active role in learning and using the latest in electronic gadgets.

Relevant Financial Relationship: Yes
Salary from employment

Relevant Non-Financial Relationship: No

Heidi Lervik, MS, CRC, ATP

Arizona Technology Access Program (AzTAP), Assistive Technology Specialist


Heidi L. Lervik is an Assistive Technology Specialist for the Arizona Technology Access Program (AzTAP) who has many years of experience working with individuals with various disabilities. Heidi spent 20 years working for Rehabilitation Services Administration and the Arizona Commission for the Deaf and the Hard of Hearing. She also worked for seven years at Cochlear Americas, first as an Outreach Specialist and then a Surgical Representative. Her education includes Bachelor degrees in Sociology and Psychology from the University of Wisconsin-River Falls and a Masters in Rehabilitation Counseling at the University of Arizona. She is also a Certified Rehabilitation Counselor from the Commission on Rehabilitation Counselor Certification (CRCC) and a RESNA Certified Assistive Technology Professional (ATP). Heidi joined the AzTAP team in September 2015.

Relevant Financial Relationship: Yes
Salary from employment

Relevant Non-Financial Relationship: No