Skip to main content

Overcoming Failure in Cx: Things You Wanted to Know and Were Afraid to Ask

As commissioning providers it is an important part of the business of commissioning to review project mistakes, learn from them, and implement solutions and company-wide procedures to prevent them from reoccurring on future projects.  Failures typically fall into two categories – technical failures and process failures. A technical failure may be related to design or installation errors. Whereas process failures relate to a failure of procedures that were either non-existent, lacking or ignored by the parties involved.
This session will discuss real world examples of technical and process failures. A project failure case study will be reviewed to discuss how the failures were discovered and how the project team worked to resolve the issues, as well as implemented procedures to prevent the failures from occurring on the next project. Finally, a case study will be presented to the session audience to collaboratively identify failures and methods to resolve them.

Learning Objectives:
  1. Identify the successes and failures of a project at major milestones.
  2. Differentiate between technical and process failures.
  3. Identify changes to the commissioning process that could have prevented the failures from occurring in the first place.
  4. Implement the changes to prevent issues from reoccurring.

You can access this item by buying entire course

Buy entire course: