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Taking a Member-Centric Approach in New Program Development

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Contributors

  • Carol Hamilton

    Carol Hamilton, Principal, Grace Social Sector Consulting, LLC, helps associations become more strategic and innovative for greater mission impact. She provides organization effectiveness consulting, meeting design and facilitation, and training to organizations.

    A strategic thinker, Carol has worked with teams and organizations to envision and frame their future strategic direction. Practical in her approach, she helps organizations think through who is key to creating their future, how to gather insights from these stakeholders, consider the big picture, imagine new possibilities, come to agreement on their future goals and create an initial action plan to get started.

    She has expertise as an innovator leading groups applying human centered design to program and organizational challenges. She led two higher education associations in their adoption of online learning, including scenario based e-learning courses, webinars and multi-day online conferences.
    She led the team that conceptualized an online competency assessment that won an innovation grant from the ASAE and was recently launched.

    Carol analyzes business feasibility and strategy for new offerings and developed business plans for promising programs. In addition, she helps organizations consider their current portfolio of offerings from a more holistic perspective. She facilitates the review of what programs are still meeting the needs of their members today and which need to be sunsetted.

    With more than 20 years of experience in the association and nonprofit sectors, Carol speaks frequently on association leadership, strategy and innovation topics. She has led sessions at ASAE’s Great Ideas and Annual Conference as well as other conferences. She graduated from Swarthmore College and has her Masters in Organization Development from American University.

March 9, 2018
Fri 10:00 AM PST

Duration 1H 0M

This live web event has ended.