Thank you This live web event has ended. Thank you for attending. Contributors Jenny Taylor, Senior Manager of Managed Services at Higher Logic Jenny Taylor leads the team of Community Managers at Higher Logic, the leading software for online engagement. She works with clients to implement strategies and best practices to ensure their community produces the most engaged members possible. Prior to Higher Logic, Ms. Taylor was ingrained in the nonprofit sector as a grant writer, marketing specialist and—you guessed it—a community manager. Jena Cummiskey, Product Designer at Blue Sky eLearn As a product designer, Jena is dedicated to forming a deep understanding of the people who use our products and design solutions that help our clients succeed. As a part of the Blue Sky team, she strives to keep knowledge-sharing and collaboration at the forefront of our design processes so that we can continue to deliver the best possible user experiences, together.