Most physicians will have to anticipate how and when to initiate and navigate difficult conversations with their patients at some point during their career, especially after an adverse outcome has occurred. Managing a thoughtful approach and resolution process, however, can help you stay in the exam room and out of the courtroom.

During the one-hour CME webinar, When Things Go Wrong: Transparency and Management of Adverse Events, the risk management and patient safety experts at the Cooperative of American Physicians (CAP) will introduce the core elements of a productive apology and disclosure strategy and will address basic concepts and key techniques for how to effectively (and ineffectively) respond to complications arising from adverse events in patient care.