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Establishing a Positive Patient Relationship…and Knowing When and How to Let Go

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A positive patient relationship built on trust, respect, and accountability is possibly one of the most rewarding and sacred parts of a physician’s career and a prerequisite for any successful treatment plan. When circumstances arise that can lead to the deterioration of this relationship, a physician must consider what steps to take to protect the patient and avoid professional liability. In this free one-hour CME webinar, Establishing a Positive Patient Relationship…and Knowing When and How to Let Go, the risk management experts with the Cooperative of American Physicians (CAP) will discuss when and how the physician-patient relationship is established, identify best practices for maintaining a good relationship in today’s healthcare environment, and offer guidance for proper termination when it is needed.

At the completion of this activity, the attendee will be able to:

  • Identify when a physician-patient relationship is established to determine duty and obligations to your patients.
  • Demonstrate how to appropriately terminate the physician-patient relationship and mitigate risk.
  • Apply risk management best practices to reduce medical professional liability claims related to allegations of abandonment.
  • Integrate contemporary issues (telemedicine, vaccination status, and social media) with their impact on the modern physician-patient relationship.
  • Identify cultural, linguistic, and health literacy limitations that may negatively impact communication with patients (understanding) and erode the physician-patient relationship.
The discussion will be followed by audience Q&A. Physicians are invited to submit their questions in advance to

All registrants will receive the recording and slides once they are available. Register now to access these materials automatically after the live webinar. CAP is pleased to present this program in association with our county medical society partners statewide.

This activity has been planned and implemented in accordance with the accreditation requirements and policies of Accreditation Council of Continuing Medical Education/California Medical Association (ACCME/CMA) through The Cooperative of American Physicians, Inc.

CAP designates this webinar for a maximum of one AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


  • Lee McMullin

    A Certified Professional in Healthcare Risk Management with more than 30 years of experience in claims and risk management, Lee McMullin originally joined the organization 20+ years ago to provide claims and risk management consultation for CAP’s 24-hour Hotline. After working closely with the Risk Management and Patient Safety Department, in 2009 he transitioned to his current position with CAP Cares, an early intervention program designed to assist CAP members in managing adverse outcomes arising from patient care. Before joining the staff at CAP, Mr. McMullin gained extensive experience in both risk management and litigation-management services.

    Mr. McMullin is a graduate of the Litigation Program from the UCLA Post Graduate School of Law and holds a certificate in Administration of Justice from Los Angeles Valley College. In addition to his studies in biology and genetics at California State University, Northridge, he holds a number of certificates from the Pierce College School of Nursing, including the Nursing Critical Care Core Curriculum. In addition, Mr. McMullin was a nationally registered Emergency Medical Technician and Instructor.

    Mr. McMullin is a Past President of the Southern California Association of Healthcare Risk Management (SCAHRM).

  • Bradford S. Dunkin, MHA

    Brad Dunkin has spent his career dedicated to the professional liability and risk management field, providing consultation services to hospitals, physicians, and clinics on a broad spectrum of risk management topics endemic to the ever-changing and complex world of healthcare delivery and healthcare risk management and patient safety. Brad also develops and provides CME presentations on a variety of risk management topics with the goal of arming participants with knowledge and strategies to avoid liability pitfalls, reduce liability exposure, minimize claims, and improve patient safety and outcomes. Brad received his BA degree from the College of William and Mary in Virginia and his Masters (MHA) from the Medical College of Virginia.

December 9, 2021
Thu 12:00 PM PST

Duration 1H 0M

This live web event has ended.

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