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7 Key Strategies and Tactics for Running a Successful Medical Practice

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Today’s healthcare market is more competitive than ever. A well-run, efficient medical practice is critical to ensuring a positive patient experience and maintaining the viability of your business. In this one-hour webinar, presented by the Cooperative of American Physicians (CAP), physicians and their staff will learn how to fine-tune the key areas that can help improve productivity, patient care, and revenue.

This webinar will address strategies and tactics for:

  • How to improve professionalism among your staff
  • Optimizing communication and information exchange procedures
  • Coordinating transitions of care
  • Improving online reputation
  • How to implement SMART goals to improve practice performance
  • Best practices in billing efficiencies
  • Addressing operational procedures
The discussion will be followed by audience Q&A.

All registrants will receive the recording and slides once they are available. Register now to access these materials automatically after the live webinar. CAP is pleased to present this program in association with our county medical society partners statewide.


  • Gwen C. Spence, MBA

    Gwen C. Spence, MBA, is CAP’s Assistant Vice President of Membership Services. She works with independent physicians and medical groups on coverage inquiries, practice and employee issues, and financial questions. She also oversees CAP’s Residents Program and The Successful Physician Program to educate residents and physicians about topics including patient safety, quality care, and patient experience.

    Ms. Spence worked in the insurance industry for a great deal of her career before joining CAP in 2010 as an underwriter. She began working with the Membership Services department in 2017. Ms. Spence received a BA in Anthropology and a BA in Ethnic Studies from California State University, Fullerton, and then went on to earn an MBA from Pepperdine University.

  • Andie Tena

    Andréa (Andie) Tena is CAP’s Director of Practice Management Services. She brings to CAP over 15 years of streamlining, optimizing, and transforming operations to elevate efficiency and productivity. Prior to joining CAP, she consulted for Innovative Health Management Partner, where she directed multiple cross functional projects for the largest orthopedic group in Orange County. Prior to that, she was the Director of Market Operations at First Choice Physician Partners/Tenet Healthcare.

November 10, 2021
Wed 12:00 PM PST

Duration 1H 0M

This live web event has ended.

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