Thank you To complete the survey, click here. Contributors Gwen C. Spence, MBA Gwen C. Spence, MBA, is CAP’s Assistant Vice President of Membership Services. She works with independent physicians and medical groups on coverage inquiries, practice and employee issues, and financial questions. She also oversees CAP’s Residents Program and The Successful Physician Program to educate residents and physicians about topics including patient safety, quality care, and patient experience.Ms. Spence worked in the insurance industry for a great deal of her career before joining CAP in 2010 as an underwriter. She began working with the Membership Services department in 2017. Ms. Spence received a BA in Anthropology and a BA in Ethnic Studies from California State University, Fullerton, and then went on to earn an MBA from Pepperdine University. Andie Tena Andréa (Andie) Tena is CAP’s Director of Practice Management Services. She brings to CAP over 15 years of streamlining, optimizing, and transforming operations to elevate efficiency and productivity. Prior to joining CAP, she consulted for Innovative Health Management Partner, where she directed multiple cross functional projects for the largest orthopedic group in Orange County. Prior to that, she was the Director of Market Operations at First Choice Physician Partners/Tenet Healthcare.