Description

Before Uber, there was another service that let you push a button and summon a person to your home or office for service: The Geek Squad.

Robert Stephens, Founder of The Geek Squad (1994), and former CTO of Best Buy will discuss some of the biggest trends of the coming decade. The next 10 years will witness change 100 times greater than anything we have seen thus far, mainly due to mobile computing and wireless sensors. Robert presents a compelling case that Groupon, AirBnB, OpenTable, ZipCar, Uber, and many others are all the same type of company, and their business model will disrupt every sector of the economy and create new opportunities. Every company is in the service business now. Operations are not enough: companies must design experiences if they are going to stand out. Technology and software will be key to building those services.