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Sticks, stones and intimidation: How to manage bullying and promote resilience

Ellen Fink-Samnick MSW, ACSW, LCSW, CCM, CRP

Description and CE information:
Bullying in health care can be an interprofessional team sport. Left unaddressed, it taxes team dynamics, lowers self-esteem and team morale and negatively impacts workforce retention. It also affects patient safety and the quality of care delivery. This webinar explores the scope and incidence of how bullying impacts patients and the workforce, presenting models and strategies to proactively address these situations. It offers tactical and ethical guidance on how to confront and master this widespread issue.

Learning Outcomes: 

  1. Define common types of bullying across the health care workplace;
  2. Explore the incidence and scope of workplace bullying;
  3. Discuss the implications for case management practice; and
  4. Provide strategies to manage bullying and empower workplace resilience.

Credit Information:
The Commission for Case Manager Certification (CCMC) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 1 CE contact hour(s). Activity code and Approval number will be awarded on your certificate of completion.

All planners and speakers have disclosed that they have no relevant financial relationships or conflicts of interest with commercial interests related directly or indirectly to this educational activity.

Commercial Support or Non-Commercial Sponsorship:
There is no commercial support for this activity. The planners and faculty have no relevant relationships to disclose.

Expiration date: 5/29/2021