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Develop Others: Tools to Develop the Next Generation of Case Managers

Patricia Benner, RN, Ph.D., FAAN

Description and CE information:
Most case managers develop professional skills and knowledge through experience and mentorship from accomplished senior case managers. The benefits of being a mentor are also significant, from the satisfaction of seeing your mentee learn and grow to sharpening your own skills as a case manager. Patricia Benner, RN, Ph.D, wrote the book on developing others from novice to expert practice. This webinar will focus on how case managers can guide and facilitating the mentor relationships using the practical knowledge they use every day. We'll also introduce you to tools to support mentoring.

Learning Outcomes:

  • Provide at least three practice-based examples of facilitating the 1) The mentee’s relational and engagement skills with patients/families; 2) Mentee’s interviewing and questioning strategies that facilitate knowledge and understanding of the learning and information needs of patients and families in the mentee’s cases.
  • Identify at least five major areas of local practical/practice knowledge needed in your specific “curriculum” for case manager mentees in your particular case management practice.
  • Develop a plan for facilitating teaching and learning of the major domains of learning and practice for mentees in the case manager's particular practice, identifying and articulating (1) Major aims, goals and functions of case management in the particular practice; (2) Ways of teaching and guiding experiential learning for areas of practical/practice knowledge in specific patient population of the case manager.
Credit Information: 
The Commission for Case Manager Certification (CCMC) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 1 CE contact hour(s). Activity code and Approval number will be awarded on your certificate of completion.

Disclosures: All planners and speakers have disclosed that they have no relevant financial relationships or conflicts of interest with commercial interests related directly or indirectly to this educational activity.

Commercial Support or Non-Commercial Sponsorship: There is no commercial support for this activity. The planners and faculty have no relevant relationships to disclose.

Expiration date: 6/18/2022