Empathy and Compassion: Do You Have It? (Chikita Mann, MSN, RN, CCM)

Thank you

Thank you for joining. Please complete the course evaluation.

Description

*Ethics Alert! This session is approved for 1 CCM Ethics CE

Our health care delivery system is rapidly changing. That includes how we communicate with our clients and others who actively participate in the care coordination of clients. Being empathetic and compassionate can greatly impact health outcomes by improving our communication with clients and other healthcare providers. As case managers, we must understand how empathy and compassion (or lack thereof) can impact our ability to be an effective advocate for our clients. Come explore what it means to display empathy and compassion in the workplace and the consequences of not exhibiting these characteristics.

Learner Outcomes

Define empathy and compassion
Explain the difference between empathy, compassion and sympathy
Incorporate process to develop empathy and compassion in practice
Demonstrate the ethical component to empathy and compassion

Contributors

Chikita Mann, MSN, RN, CCM

Chikita Mann has been a registered nurse for over 25 years. She received her Master’s in Nursing in 2012 and is a Certified Case Manager. She has served as a Commissioner with the Commission for Case Management Certification (CCMC) for the past 4 years and is currently on the CCMC Executive Board. Her past job experience includes IV RN for hematology/oncology unit, disability case management, supervision of virtual nurse team of 20 field case managers, and nurse advocate for claims issues from a medical condition/treatment. Her skills include educational presentation both in-person and virtually, quality assurance, writing policies and procedures as well as performing clinical treatment audits. She has written articles on various subjects such as cultural competence and the LGBTQ individual, aging workforce, and informed advocacy.