Thank you Thank you for joining. Please complete the course evaluation. Contributors Chikita Mann, MSN, RN, CCM Chikita Mann has been a registered nurse for over 25 years. She received her Master’s in Nursing in 2012 and is a Certified Case Manager. She has served as a Commissioner with the Commission for Case Management Certification (CCMC) for the past 4 years and is currently on the CCMC Executive Board. Her past job experience includes IV RN for hematology/oncology unit, disability case management, supervision of virtual nurse team of 20 field case managers, and nurse advocate for claims issues from a medical condition/treatment. Her skills include educational presentation both in-person and virtually, quality assurance, writing policies and procedures as well as performing clinical treatment audits. She has written articles on various subjects such as cultural competence and the LGBTQ individual, aging workforce, and informed advocacy.