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Empathy and Compassion: Do You Have It?


Chikita Mann, MSN, RN, CCM 

Description and CE information; 
Our health care delivery system is rapidly changing. That includes how we communicate with our clients and others who actively participate in the care coordination of clients. Being empathetic and compassionate can greatly impact health outcomes by improving our communication with clients and other healthcare providers. As case managers, we must understand how empathy and compassion (or lack thereof) can impact our ability to be an effective advocate for our clients. Come explore what it means to display empathy and compassion in the workplace and the consequences of not exhibiting these characteristics.

Learning Outcomes: 
  • Define empathy and compassion
  • Explain the difference between empathy, compassion and sympathy
  • Incorporate process to develop empathy and compassion in practice
  • Demonstrate the ethical component to empathy and compassion

Credit Information:
The Commission for Case Manager Certification (CCMC) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 1 CE contact hour(s). Activity code and Approval number will be awarded on your certificate of completion.

The Commission for Case Manager Certification is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers

All planners and speakers have disclosed that they have no relevant financial relationships or conflicts of interest with commercial interests related directly or indirectly to this educational activity.

Commercial Support or Non-Commercial Sponsorship:
There is no commercial support for this activity. The planners and faculty have no relevant relationships to disclose.

Expiration date: 6/1