The Veterans Health Administration (VHA) cares for over 9 million Veterans nationwide. The increasing prevalence of chronic conditions escalates safety risks, resource utilization and cost of care (RAND, 2017). Specialized care and case management programs improved health equities and outcomes over the decades, however, the current enterprise-wide silo approach to care coordination across the care continuum may result in increased safety risks, inefficient capital management, inconsistent communication, gaps in access to quality care and Veteran frustrations. Fragmented care delivery is not unique to VHA and is experienced throughout the healthcare industry. A U.S. study estimated communication failures were responsible for at least 30% of all malpractice claims, resulting in over 1,700 deaths and $1.7 billion in malpractice costs over five years (CRICO Strategies, 2015).

Learning Outcomes:

• Differentiate the key components of the Veterans Health Administration (VHA) Care Coordination and Integrated Case Management (CC&ICM) framework for systems and clinical integration  
• Identify the impact and benefits of the Lead Coordinator role
• Illustrate how the CC&ICM model enhances the experience of the Veteran and the employee

Credit Information
The Commission for Case Manager Certification (CCMC) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 1 CE contact hour(s). Activity code and Approval number will be awarded on your certificate of completion.

This program has been pre-approved by The Commission to provide continuing education credit to CDMS® board certified disability managers. The course is approved for 1 CE contact hour(s). Activity code and Approval number will be awarded on your certificate of completion.

To earn contact hours/CEs: In order to earn your contact hour(s)/CE, you will have to watch the presentation in its entirety and complete the survey. Once both the presentation and survey are marked as complete, you will receive your Certificate of Completion. If you are a CCM, your CEs will automatically record in your CCMC account.

Disclosures:
All planners and speakers have disclosed that they have no relevant financial relationships or conflicts of interest with commercial interests related directly or indirectly to this educational activity.

Commercial Support or Non-Commercial Sponsorship: There is no commercial support for this activity. The planners and faculty have no relevant relationships to disclose.

Expiration date: 12/1/2025