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Implementing the Cost of Quality in the Laboratory

Do you know the cost of quality in your laboratory?
The purpose of this course is to:
1. Deliver knowledge about the important relationships between quality and cost.
2. Provide a simple means for laboratories to identify and calculate quality costs.
Practical laboratory-specific examples will help you to be able to determine and then reduce your laboratory's cost of quality.

This course is based on CLSI's document QMS20-R, Understanding the Cost of Quality in the Laboratory.

This course was authored by:
Lucia M. Berte, MA, MT(ASCP)SBB, DLM, CQA(ASQ)CMQ/OE
Laboratories Made Better!


Anne T. Daley, MS, MT(ASCP)DLM, CMQ/OE(ASQ)CSBB, CLC(AMT)
ARUP Laboratories