The Case Management Society of America (CMSA) introduced a White Paper in 2019, which weighed prevalent models of Hospital Case Management against the goals and expectations of our rapidly evolving hospital environment. The various legacy case management models did not meet the standards of today’s health care environment. These models also, did not meet the needs and expectations of the acute care patients and their families. The Covid-19 Pandemic was a catalyst for many acute care hospitals, already contemplating changes to their Case Management Departments to forge ahead and plan how they can transform the theory of Hospital Case Management change into practice. The presentation will review the CMSA case for change and a hospital systems’ steps to create a process improvement method to implement the change. All aspects of the change will be discussed, as well as the outcome measures and outcomes.

OBJECTIVES: 

• Describe the key elements of a patient centered plan of care.
• List the reasons that change is necessary during a pandemic.
• Identify the Principles and the CMSA Standards Practice that guide the change.