The recent pandemic has impacted every health and behavioral health professional across every practice setting. Case managers and their patients are amid shared experiences of loss, fear, and vulnerability to COVID-19’s impact. Engage in this unique session to shift professional and organization culture from a “process and roll” mindset, to a proactive and practice that prioritizes the workforce. Gain control of the newest dimension of collective occupational trauma!

OBJECTIVES:

1. Describe the cycle of collective occupational trauma.
2. Distinguish the impact of collective occupational trauma on case management performance and retention.
3. Identify organizational strategies to manage to manage collective occupational trauma; and apply content to professional standards, codes of ethics, and regulations