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Real Stories of Affecting Change Through Grassroots Advocacy: A Panel Discussion

** RN, CCM, SW **
CMSA is committed to supporting policy that affects case management but can’t do it alone. Efforts to enact change to improve our members’ ability to help their patients and families achieve the best health outcomes possible are best influenced at the local or state level. Communicating not only to the national legislature, but state/local policymakers as well is critical in making the connections necessary and building lasting relationships to support our needs. It will take everyone working together to truly ensure that the voice of the case manager is heard and that we have a seat at the table for any decision made that affects the patient and their family.

Join a panel of CMSA leaders as they share their real-life experiences with local advocacy. Hear best practices for getting started and making a difference, and what to do…and what not to do…in affecting policy change on the local level individually and within your chapter.


  1. Define the policy making process and understand its importance to case management
  2. Summarize how individuals can influence policy on the state/local level
  3. Identify strategies on how to best affect policy changes for improved patient outcomes
CMSA Members: $0 / Non-Members: $0
CEs:  1 Hr CCM, RN, and SW 

Moderator:  Susi Plough, PHCNS-BC, MSN, CCM
Eric Bergman, RN, BA, CCM
Debra Emery, BS, CCM, CBIS
Joan Sevy Majers, CCM, SNP, FACHE
Connie Sunderhaus, RN-BC, CCM
Joan Westgor, MSN, RN, CCM