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Contributors
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Susan Plough, PHCNS-BC, MSN, CCM
Susan Plough has a diverse background in both Nursing and in Case Management. She has served as Executive Director of Medical Management with Physician Hospital Organizations as well as Director of Hospital Case Management for both large multi-hospital healthcare systems and smaller Case Management departments in the Midwest. She is a Board Certified Clinical Nurse Specialist in Community Health as well as a Certified Case Manager. Currently she is on the Faculty for Indiana University School of Nursing and does private geriatric case management for Senior 1 Care. Susan is Chairman of the National Public Policy Committee for CMSA and is a Board Member and Past President of the Central Indiana Chapter of CMSA. She has published nationally and has presented both locally and nationally on case management topics. -
Eric Bergman, RN, BA, CCM
Eric Bergman, RN BA CCM, is Health Plan Outreach Manager for Compass Rose Benefits Group, a small insurance association serving US government employees through the Office of Personnel Management. He is leveraging his many years of experience in public speaking, writing, and organizational leadership to engage and support the members of the health plan in their health care literacy journey. Eric served on the Case Management Society of America, Chicago Chapter (CMSA Chicago) Board of Directors and later as President from 2014 to 2021. He served two terms (June 2018 - June 2020) as Presidents’ Counsel Representative for the national organization which includes a seat on the National CMSA Board of directors. -
Debra Emery, BS, CCM, CBIS
Debra Emery, BS, CCM, CBIS has served as case manager for spinal cord and traumatic brain injury survivors since 2011. Debra was elected to the CMSA Detroit Board of Directors in 2020 and serves on the public policy and partners committees
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Joan Sevy Majers, DNP, RN, FACHE, CENP, CCM
Joan Sevy Majers is a graduate of the first nursing school established in the US on the Nightingale Plan, Bellevue Hospital. She received her BSN and seven years later, her master's. Then, after seven more years, she completed her doctoral degree in 2014. In September of 2016, she joined the faculty of University of Cincinnati. Currently, she is the coordinator for the doctoral programs at the College of Nursing and has received approval for a post graduate certificate program for individual clinicians who want to become case managers.
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Connie Sunderhaus, RN-BC, CCM
Connie Sunderhaus, RN-BC, CCM, is Vice President of CXJ Corporation and managing consultant of the Health Care Group. The company offers educational programs, product enhancement, and management consulting in the case management arena. Connie’s past clinical experience includes case management, patient education, and home health care. Clients include medical management companies, clinical software organizations, pharmaceutical companies, and educational programs. Connie was the 2009-2010 Treasurer of the Case Management Society of America (CMSA), an appointed member of the Public Policy Committee, a past officer, and represented the organization with the Joint Commission. Connie is a Past President of the Chicago Chapter of CMSA, and an active member of various community organizations.
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Joan Westgor, MSN, RN, CCM
Joan Westgor, MSN, RN, CCM has been a CMSA member for 12 years. She has been on the Alamo Chapter board for many years, involved with conference planning, and developed the Public Policy Committee. The grassroots efforts were highlighted by monthly reports of congressional bills affecting CM advocacy and healthcare. Joan was the Chapter Public Policy Liaison to the National CMSA Committee, and a Board Member of the National Nursing Network Organization for six years advocating for the National Nurse Act on local and congressional levels. Joan has also participated with a non-profit group at the Texas State Capitol and DC in 2018. She continues to serve the board as Public Policy Director. Joan’s commitment, for what was known as Community Health, began early in her Diploma of Nursing education when the words of the instructor piqued her interest in “the patient’s discharge planning begins at admission”. Continuing with a BSN and MSN degree in Community Health her career path revolved from in-patient clinical nursing into Utilization Management/Discharge Planner/Case Manager roles. Joan worked almost exclusively in San Antonio’s Air Force and Army hospitals, retiring on 12/31/2017.