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Demystifying Case Management Research

Case managers solve problems every day. Solving problems requires that a problem first be identified. Questions often asked are: "why does this problem exist; what I contributing to the problem; what or who is needed to solve the problem; did the interventions work; how often were they effective; what were the outliers, if any; can this solution be replicated?"

This formula or framework for problem-solving is the foundation of research. Too few case managers and case management organizations share how they have solved problems in their respective practice settings. Sharing the best practices you have developed supports not only your fellow case manager colleagues, but patients, families, and caregivers everywhere.

Join CMSA Foundation board members as they demystify research and demonstrate that a research project need not require months in a laboratory, academic oversight, or intimidating processes.


  • Demonstrate how problem-solving equates to research.
  • Summarize the types of research that will lead to case management best practices
  • Compare the differences between qualitative and quantitative research
1 hr CE: RN, CCM, SW
Free:  Members and Non-Members

Susie Ratterree, BSN, CCM
Mark Evans, MA, CCM, CRC, CBIS
Janet Coulter, MSN, MS, RN, CCM, FCM