The rise of digital health, the impact of the COVID pandemic and other forces have changed almost every facet of healthcare in recent years. How case managers interface with their patients and the tools they use to do so are prime examples of the changing landscape. The arrival of telehealth and the constant opportunity to use emerging technology applications only adds to the complexity and excitement in trying to communicate and interact effectively and efficiently with patients and among other members of the healthcare team. This has caused rapid transformation in the healthcare system, leading the way for new health information technology (HIT) solutions that enhance and streamline these processes.
Periodically, the case management community examines how health information technology (HIT) trends help to change the practice of case management, both positively and negatively. This has just taken place with the introduction of the 2022 Health Information Technology Survey that examines how HIT trends are impacting the practice of Case Management.
This webinar will look at the infrastructure and core of the software and IT solutions in use by case and care management professionals. Where in the past it may have been satisfactory to have some software supporting case managers, the expectation today is that software features robust data integration or full platform capability. Consolidation of all case management workflows to a single system is an early step in a robust infrastructure roadmap. Examining the infrastructure allows insight into the progress on the foundational elements of the HIT available to CM users and programs. If it is from the foundation from which progress is built then it must be the foundation on which current, and future, progress is understood.
- Identify the primary trends in case management health information technology (HIT) systems
- Recognize the value of investment in HIT infrastructure for CM programs
- State the impact of HIT infrastructure on CM users
- List trends in evolving HIT infrastructure
- Identify new strategies needed for tomorrow’s technology-related systems