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Walk a Mile in Their Shoes: A Road to Refugee Case Management

Healthcare professionals across the U.S. are seeing a rapid increase in the number of refugee resettlement patients from diverse ethnic and cultural backgrounds. Given the global state of affairs, our nation’s refugee population will likely continue to grow over time. Refugees are often given little education about the healthcare system as they enter our country, and are faced with numerous challenges that impact their health and well-being. This presents a prime opportunity for professional case managers to help ensure that refugee populations are able to navigate, access, and receive quality healthcare in the new communities and cultures within which they now live.

1. Define the challenges that refugee populations experience in navigating healthcare systems.
2. Describe the components of an embedded refugee care management program implemented within a Medicaid health plan.
3. Discuss how a refugee case management program can positively impact refugees with special health care needs.