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The courses on CXEducation.com are designed for those seeking CCXP recertification credits and/or general CX education.
If you are seeking CCXP preparation instruction, we recommend connecting with a CXPA Recognized Training Provider (RTP) . Each RTP has been vetted and its curriculum reviewed to ensure alignment with CXPA’s CX Framework.
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Featured Courses
Mini MBA in Customering
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Mini-MBA: Customering
Build the business acumen to lead CX at a higher level. The Mini MBA in Customering combines customer science, economics, marketing, measurement, and management...
CXPA Webinar: Your Path to Recognition--CCXP, Proven Business Impact, and Awards International
Explore how the CCXP, Awards International, and Proven Business Impact recognize excellence in customer experience and help advance the profession.
Turn CX Insights into Budget: How to Prove Value That Gets Funded (Presented in Partnership with Alchemer)
Watch Alchemer’s CFO and CMO explore the financial metrics that drive executive decision-making — and learn how CX leaders can better connect customer experience...
From Customer Insight to Capital Market Impact: How CX Creates Enterprise Value
How CX connects to enterprise value—an interview with Michaela Gallina on aligning CX with the financial drivers investors and executives care about.
The Future of CX: Trends and Opportunities
A candid panel on the future of CX—exploring culture, AI, metrics, and the structural changes needed to move the discipline forward.
CX Strategy in the Asian and Indian Context
How cultural, social, and digital dynamics shape CX strategy in the rapidly evolving Asian and Indian markets.
Beyond Customer Journey Mapping
Why journey mapping is no longer enough—and how to evolve to journey architecture that delivers experiences at scale.
Customer Experience in the Era of AI
How AI agents are transforming customer experience—from personalization to proactive, scalable, enterprise-wide engagement.
Time to Advocacy: The Customer Flywheel and the Anti-Funnel Approach
Why the traditional funnel is failing—and how to drive sustainable growth through advocacy using the CHAIN flywheel framework.
Organisational Culture and Change Management for CX
Why CX transformation fails without culture—and how to align employee experience, motivation, and leadership to drive real business impact.
From Voice of Customer to Voice of Revenue
A framework for evolving Voice of Customer into Voice of Revenue that connects CX insight to growth and business accountability.
CX That Funds CX: Building ROI-Backed Experience Strategies CFOs Will Sponsor
Learn how to build CX strategies CFOs will support by connecting brand promises, functional KPIs, and experience gaps to measurable revenue impact.
Driving CX as a Business Discipline
How to position CX as a shared enterprise responsibility that drives both customer and business outcomes.
The Strategic Imperative of Customer Experience
A leadership perspective on and what it takes to make CX a true strategic function.
Understanding the Journey of the 1st Year CX Leader
Discover how first-year CX leaders can set the stage for lasting impact—this conversation unpacks new research that maps the challenges, priorities, and strategies...