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The courses on CXEducation.com are designed for those seeking CCXP recertification credits and/or general CX education.
If you are seeking CCXP preparation instruction, we recommend connecting with a CXPA Recognized Training Provider (RTP) . Each RTP has been vetted and its curriculum reviewed to ensure alignment with CXPA’s CX Framework.
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Featured Courses
Mini MBA in Customering
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CXPA Webinar: Building Leading Indicators: How CX Measurement Predicts the Customer Behaviors Executives Care About
Learn how to move beyond traditional CX scores and build leading indicators that connect customer experience to the behaviors and business outcomes executives care about.
CXPA Webinar: Engineering CX Impact
In this session from CX Leaders Advance, Brandon Cagnon, CCXP, explores how organizations can engineer CX for scale by connecting experience strategy to the systems,...
Differentiated Customer Needs and Representation in CX: A Framework for Business Growth
Discover how understanding differentiated and often-overlooked customer needs can reveal new opportunities for innovation, loyalty, and business growth. Apply the CXPA...
CXPA Webinar: From Best Practices to Next Practices--Experience Design for Strategic Innovation
You'll learn outcome-based, journey-centric approaches that move past "what happened" metrics to uncover customers' deeper goals and emotional drivers by using rapid...
CXPA Webinar: Driving Government Buy-In for CX: A Plug-and-Play Toolkit for Leaders
Driving Government Buy-In for CX introduces a practical, plug-and-play Citizen Experience Blueprint built on CXPA's CX Management Framework that was designed...
CXPA Webinar: The Neurodiversity Gap in Experience Design
Learn how traditional CX tools can overlook neurodivergent customers and how to design more inclusive, flexible, and human-centered experiences. 1 CCXP Recertification...
CXPA Webinar: Double Your Growth With CX: Overcoming Customer Friction to Fuel Growth
Discover how reducing customer friction can unlock growth, strengthen loyalty, and deliver measurable business results.
CXPA Webinar: Chat with your Research--Lessons From Building a Virtual Customer
Learn how generative AI can make customer research more accessible and actionable. Dave Seaton, CCXP shares a practical approach to building a "virtual customer" that...
ICX2026 Conference Recordings: Full Access Pass
Access global CX insights from ICX2026—practical strategies, AI trends, and real-world approaches to driving business impact.
The Trusted Guide Series Course 5: Building Your CX Roadmap
This course teaches you a proven 5-step framework for building a CX roadmap that connects your current state to your desired outcomes. You'll learn how to assess...
The Trusted Guide Series Course 4: Stakeholder Mapping and Influence
This course teaches you a proven 5-step framework for building a CX roadmap that connects your current state to your desired outcomes. You'll learn how to assess...
The Trusted Guide Series Course 3: Making the Business Case for CX
This course teaches you how to build a credible business case for CX using frameworks that translate customer improvements into financial impact. You'll learn how to...
The Trusted Guide Series Course 2: Becoming a Trusted Guide for Change
CX leaders often fall into the "hero trap"—positioning themselves as the expert with all the answers. It feels helpful, but it creates dependency, undermines...
The Trusted Guide Series Course 1: Building Trust as a CX Leader
Without trust, your CX expertise sits on the shelf. Stakeholders nod politely but don't commit resources, don't share real concerns, and don't take action on your...
Making Personas and Journeys Data-Driven and Actionable
In this course, you'll unlock the power of actionable personas and journey maps to accelerate CX value, evolve your metrics beyond survey scores, and drive lasting...