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The courses on CXEducation.com are designed for those seeking CCXP recertification credits and/or general CX education.
If you are seeking CCXP preparation instruction, we recommend connecting with a CXPA Recognized Training Provider (RTP) . Each RTP has been vetted and its curriculum reviewed to ensure alignment with CXPA’s CX Framework.
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Featured Courses
Mini MBA in Customering
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CXPA Webinar: Building Leading Indicators: How CX Measurement Predicts the Customer Behaviors Executives Care About
Learn how to move beyond traditional CX scores and build leading indicators that connect customer experience to the behaviors and business outcomes executives care about.
CXPA Webinar: Engineering CX Impact
In this session from CX Leaders Advance, Brandon Cagnon, CCXP, explores how organizations can engineer CX for scale by connecting experience strategy to the systems,...
Differentiated Customer Needs and Representation in CX: A Framework for Business Growth
Discover how understanding differentiated and often-overlooked customer needs can reveal new opportunities for innovation, loyalty, and business growth. Apply the CXPA...
CXPA Webinar: From Best Practices to Next Practices--Experience Design for Strategic Innovation
You'll learn outcome-based, journey-centric approaches that move past "what happened" metrics to uncover customers' deeper goals and emotional drivers by using rapid...
Mini-MBA: Customering
Build the business acumen to lead CX at a higher level. The Mini MBA in Customering combines customer science, economics, marketing, measurement, and management...
CXPA Webinar: Driving Government Buy-In for CX: A Plug-and-Play Toolkit for Leaders
Driving Government Buy-In for CX introduces a practical, plug-and-play Citizen Experience Blueprint built on CXPA's CX Management Framework that was designed...
CXPA Webinar: The Neurodiversity Gap in Experience Design
Learn how traditional CX tools can overlook neurodivergent customers and how to design more inclusive, flexible, and human-centered experiences. 1 CCXP Recertification...
CXPA Webinar: Your Path to Recognition--CCXP, Proven Business Impact, and Awards International
Explore how the CCXP, Awards International, and Proven Business Impact recognize excellence in customer experience and help advance the profession.
CXPA Webinar: Double Your Growth With CX: Overcoming Customer Friction to Fuel Growth
Discover how reducing customer friction can unlock growth, strengthen loyalty, and deliver measurable business results.
CXPA Webinar: Chat with your Research--Lessons From Building a Virtual Customer
Learn how generative AI can make customer research more accessible and actionable. Dave Seaton, CCXP shares a practical approach to building a "virtual customer" that...
Turn CX Insights into Budget: How to Prove Value That Gets Funded (Presented in Partnership with Alchemer)
Watch Alchemer’s CFO and CMO explore the financial metrics that drive executive decision-making — and learn how CX leaders can better connect customer experience...
From Customer Insight to Capital Market Impact: How CX Creates Enterprise Value
How CX connects to enterprise value—an interview with Michaela Gallina on aligning CX with the financial drivers investors and executives care about.
ICX2026 Conference Recordings: Full Access Pass
Access global CX insights from ICX2026—practical strategies, AI trends, and real-world approaches to driving business impact.
The Future of CX: Trends and Opportunities
A candid panel on the future of CX—exploring culture, AI, metrics, and the structural changes needed to move the discipline forward.
CX Strategy in the Asian and Indian Context
How cultural, social, and digital dynamics shape CX strategy in the rapidly evolving Asian and Indian markets.